Refund Policy
Last updated: August 2026
Refund Eligibility
Unopened tins can be returned within 30 days of delivery for a full refund. Email us and we will send instructions. Original shipping is not refunded.
Opened Tins
We cannot accept these back. Once a tin has left our hands we cannot verify how it has been stored, and nobody should want us reselling it. This is a food-safety rule, not a commercial one.
If a Tin Simply Is Not for You
Tell us within 30 days and we will send a different one, free, with your next order. Nothing to ship back, no form to fill in. Five hours and five flavours means most people take a couple of tries to find the two that are theirs. That is expected, and it should not cost you anything.
Refund Processing
Once your return reaches us, your refund is processed within 5–7 business days to your original payment method.
Damaged, Wrong or Missing
Tell us and we will replace it straight away. No return, no photograph, no forms.
Late or Missing Refunds
If you haven't received your refund after 7 business days, first check your bank account, then contact your credit card company. If the problem persists, please contact us at info@moodpouches.com.
Exchanges
Subscribers can change their Routine mix, skip a month, delay a shipment or cancel entirely from their account, in one click — anything changed before the renewal date applies to that shipment. Full shipping and returns details live on the Shipping & Returns page.